Advice on client relations

A: Carla, I know you』re kind of new in this business and I want to give you some advice.

B: Yes, Mr. Michaels?

A: You have to listen to what the client asks for. What you have just shown me is not at all in line with the client』s wishes.

B: I』m sorry, Mr. Michaels. Could you tell me where the problems are exactly? Maybe I misunderstood the client』s intentions.

關於客戶關係的建議

A：卡拉，我知道在這種業務上你還是有點生疏。我想給你點忠告。

B：您請說，麥克爾斯先生。

A：你必須傾聽客戶要的是什麼。你給我看的東西與客戶的要求毫不相干。

B：對不起，麥克爾斯先生。您能告訴我問題到底在哪裏嗎？也許我理解錯了客戶的意圖。

Disagreeing on a project

A: Mr. Crandall, I』m sorry, but I really don』t see the value in doing this entire project over from scratch. It would take a lot of work.

B: That』s certainly true. But, that』s what this job is all about, Maria. There’s no doubt that this project is unacceptable.

A: I agree. But I think that we can handle the problem by making a few major changes. I』d appreciate it if you would give me a chance.

B: All right, Maria. I』ll give you until tomorrow at 4:00 to produce a satisfactory piece of work, but otherwise, you』ll have to re-do it.

意見分歧

A：科蘭德爾先生，請原諒。可我的確看不出有什麼必要把整個方案完全推倒重做。這太費事了。

B：你說的沒錯，但是，這正是這個工作的重點所在，Maria。毫無疑問地，這個方案是不可接受的.

A：我承認。但是我想我們可以做幾處大的改動來解決這個問題。若您給我個機會就太好了。

B：好吧，瑪麗亞。我等你到明天4點拿出份令人滿意的方案，否則你得重做一遍。

(本文轉載自旺旺英語)

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