無論是到中國的國際航空公司還是國外的航空公司應聘，公司都要求空中小姐不僅有高挑的身材和甜美的長相，而且要具備優雅的氣質，會講一口流利的英語。口試內容主要分為中英文面試、中英廣播詞、航空狀況題、時事題、個人問題等。每一家公司會有不同的考試流程，初復試的難易度也不同，要多方面收集資料，知己知彼，再配合臨場應變能力、機智反應、適宜的裝扮、優雅的談吐及親和力，這樣面試才能得高分。

BASIC EXPRESSIONS 基本句型表達

1) What made you decide on this type of occupation?

什麼原因使你決定投身這個行業呢？

2) I like travelling very much and I enjoy working with people.

我非常喜歡旅遊，喜歡和人打交道。

3) The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.

主要的職責就是讓乘客在飛行中能放鬆、快樂。

4) One of my best qualities is my friendliness and open-minded attitude.

我的優點之一就是待人非常友好、開朗。

5) I抦 very tolerant of people and have been told that this is one of my strengths.

我待人寬容，別人都說這是我的優點。

6) What do you think is the chief charcteristic for a stewardess?

你認為對空姐來說，主要應該具備的品質是什麼？

7) I would give him or her basic first aid and ask my partner to call for assistance at the same time.

我會為他/她做基本的急救護理，同時讓同伴尋求援助。

CONVERSATIONS 會話

（A=Applicant I=Interviewer）

Dialogue 1

I: What made you decide on this type of occupation?

A: Oh, to tell you the truth, I love the sky. When I was a child, I imagined flying into the blue sky some day. Now, I think the day has come. My dream will come true. And I like travelling very much and I enjoy working with people.

I: Can you make yourself understood in English without too much difficulty?

A: Yes, I think I am quite fluent in English. I got the certificate of the Secondary English Training last month.

I: Do you know what the responsibilities are for a stewardess?

A: The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight. And good service is also important.

I: Are you in good health?

A: I just had a complete physical examination and I am in top condition.

I: Have you had any nursing experience?

A: Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.

I: How tall are you? What about your eyesight?

A: My height is one meter and sixty-eight centimeters. I抳e never had any vision problems.

I: What would you say are your strengths and weaknesses?

A: One of my strengths is my friendliness and open-minded attitude and also I think I have a warm personality. But sometimes, I find it is hard to tell others when I don抰 like what they are doing.

I: If a passenger can抰 understand what you say, what should you do?

A: I抣l try to speak in another language or I抣l try my best to use gestures and draw pictures.

I: 什麼原因使你決定投身這個行業呢？

A: 哦，說真的，我非常喜歡藍天。小時候我就夢想自己有一天能飛上藍天，現在我想這一天已經到了，我的夢想要實現了。而且我非常喜歡旅遊，喜歡和人打交道。

I: 別人容易明白你說的英語嗎？

A: 可以，我想我的英語很流利，上個月我拿到了中級英語培訓證書。

I: 你認為對空姐來說，主要的職責是什麼？

A: 主要職責就是讓乘客在飛行途中能放鬆、快樂，而且好的服務也是很重要。

I: 你現在身體很好吧？

A: 我剛做了一次全面的體檢，身體狀況很好。

I: 你有護理經驗嗎？

A: 有，我有兩年的護理經驗，現在我就在一家醫院當護士。

I: 你多高？你的視力如何？

A: 我身高168cm，視力沒問題。

I: 你認為你的優點和缺點是什麼？

A: 我優點之一就是待人非常友好、開朗，還有我的性格溫和。但有時候，我發現很難告訴別人我不喜歡他們的所作所為。

I: 如果有乘客聽不懂你說的話，你該怎麼辦？

A: 我會試著說另一種語言或者打手勢、畫圖。

Dialogue 2

I: Tell me about yourself and your past experience.

A: For the past 3 years, I have been working in China East Airlines Corporation Limited. I抦 very tolerant of people and have been told that this is one of my strengths. I feel I have a lot to offer as a team member.

I: Why are you interested in this occupation?

A: It抯 always been my dream to be a stewardess. And I like travelling to different places.

I: What do you think is the chief charcteristic for a stewardess?

A: Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.

I: Do you get angry easily?

A: No, I know how to control my temper.

I: If a passenger had a accident, what would you do?

A: I would give him or her basic first aid and ask my partner to call for assistance at the same time.

I: If you are hired, when can you start work?

A: I can begin to work right away because I am out of work now.

I: What are your salary expectations?

A: I really need more information about the job before we start to discuss salary. I抎 like to postpone that discussion until later. Maybe you could tell me what is budgeted for the position and how your commission structure works.

I: 說說你自己和你過去的經歷。

A: 過去三年我一直在中國東方航空有限公司工作。我待人寬容，別人都說這是我的優點。我想作為團隊一員，我能作出很多貢獻。

I: 你為什麼對這個職業感興趣？

A: 成為一名空姐一直是我的夢想，而且我喜歡到各地旅遊。

I: 對空姐來說，你認為主要應該具備的品質是什麼？

A: 空姐應該待人友好、有禮貌、有耐心，對顧客和藹、彬彬有禮。

I: 你容易生氣嗎？

A: 不，我知道怎樣控制自己的脾氣。

I: 如果有乘客發生意外，你會怎麼辦？

A: 我會為他/她做基本的急救，同時讓同伴尋求救助。

I: 如果你被錄用，什麼時候你能開始工作？

A: 因為我目前沒有工作，所以隨時都可以。

I: 你希望拿多少薪水？

A: 在討論薪水前，我需要更多瞭解這份工作。我希望遲點討論這個問題，或者你可以告訴我這個職位的預算薪酬是多少，貴公司的傭金制度是如何運作的。

imagine 想像 secondary 中級的

flight attendant 空姐 eyesight 視力

vision 視力 gesture 手勢

tolerant 寬容的 basic first aid 基本的急救護理

temper 脾氣 assistance 援助，協助

作為空中小姐，懂得一些急救措施是非常必要的，所以即使你沒有做過空中小姐，但如果做過護士，有護理經驗（nursing experience），你盡可以把它當作自己的優勢表現出來。

1) What made you decide on this type of occupation?

position

vocation

job

什麼原因使你決定從事這類工作？

2）Do you know what are the responsibilities of the stewardess?

tasks

assignments

obligations

你知道作為空中小姐的職責是什麼嗎？

3) What do you think are the chief characteristics of a stewardess?

qualities

traits

你認為空姐的主要品質 是什麼？

4) I can begin to work right away because I am out of work now.

unemployed

laid off

between jobs

我可以即刻開始上班，因為我現在沒有工作。

文章來源 : 旺旺英語 www.wwenglish.com